Returns & Exchanges

At FOND, we take pride in the quality of our artisanal products and want you to be completely satisfied with your culinary experience. Due to the perishable nature of our food items, we offer replacements or refunds for products that arrive damaged or defective.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately examine your package for any signs of damage or missing items to ensure a timely resolution.

• 2.
  Document Issues

  If your order is damaged, take clear photographs of the product and the outer packaging to serve as proof for our quality assurance team.

• 3.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and the photos of the affected items.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.